Terms and Conditions
By placing an order Action Merch Company you agree to the terms and conditions stated below.
The turnaround time on your order with Action Merch starts when you’ve paid in full, we have all information required to complete your order (all artwork, correct tag files, all fonts required for editable tags, all shipping info, etc.) & your mocks have been approved. Delay in receipt of *any* of this info could result in production delays. Our current turnaround time is approximately 10-15 Business Days Average (for Heat Applied Graphics) + Shipping (if appplicable). Complex orders / add-ons may increase turnaround. Delay in approval of mock-ups or payment can result in production delays. Each additional service (printed tags, hem tags, etc.) will add extra time to the turnaround on orders. The most up-to-date turnaround time will be listed on your invoice.
If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of Action Merch's control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turnaround time estimate.
All minimums for Action Merch are listed independently through our website, but an approximate condensed version is:
- Apparel : 50 Pieces Minimum
- Patches : 100 Pieces Minimum
- Enamel Pins : 100 Pieces Minimum
- Drinkware : 144 Pieces Minimum
- Full Custom Headwear or Apparel : 300 Pieces Minimum
If you have any questions about our minimums that cannot be answered in the information above or on our website, please get in touch.
Orders must be paid in full before the order begins unless otherwise approved by Action Merch staff. We accept payment via online bank transfer at no cost for payments under $5000, for credit cards we charge 3.4% to cover processing fees.
All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. Action Merch will not be responsible for poor quality printing due to poor artwork. Action Merch is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your item will print. Action Merch will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
Out of Stock Items
Action Merch is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
Placement / Measurements Allowance
If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and Action Merch will not reprint or refund these shirts. We do our best to be accurate on placement, but not all garments are made exactly to spec and this allownace is industry standard.
Changes to Your Order After Payment
Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that's what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.
Cancellations & Restocking Fees
Cancellations made after order has been placed will be subject to a 50% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.
Action Merch will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.
Action Merch cannot be responsible for any shipping delays caused by the shipping company.
Under-Runs & Spoilage
Due to the nature of this business, Action Merch will not be responsible for under-runs or spoilage up to 5% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your.
There will be a $50.00 returned check fee.
Action Merch reserves the right to change pricing without notice.
Action Merch is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.
Action Merch will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Action Merch will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Action Merch also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Action Merch does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
Claims & Reprints
We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email us to submit your claim. If Action Merch is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.
We will require that you ship the misprinted shirts back to our shop. Action Merch will not be responsible for any shirts sold or given away prior to returning the order.